Returns & Refunds Policy

Last updated: 03/09/2026

Perishable Goods Exception

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day cancellation right does not apply to perishable goods, which includes fresh and frozen meat products. This is because such goods cannot be returned once delivered, as they would no longer be safe for consumption or resale.

Quality Issues

If you are unhappy with the quality of your order, please contact us within 24 hours of delivery at hello@thebutcherstable.uk with:

• Your order number
• A description of the issue
• Photos if applicable

We will assess the issue and may offer a replacement, partial refund, or full refund depending on the circumstances. Quality issues include but are not limited to: product not as described, damaged packaging, temperature breach, or incorrect items delivered.

Non-Delivery

If your order does not arrive within the scheduled delivery slot, contact us immediately. We will investigate and arrange redelivery or a full refund.

Refund Process

Approved refunds are processed back to the original payment method via Stripe. Refunds typically appear in your account within 5-10 working days.

Subscription Cancellations

Subscriptions can be cancelled at any time. Cancellation takes effect at the end of the current billing period — you will receive all boxes you have already paid for.

Contact

For any returns or refund enquiries, contact hello@thebutcherstable.uk.