Butcher's Table

Help Centre

Frequently Asked Questions

Answers to common questions about meat delivery, halal sourcing, cold-chain, subscriptions, allergens, and returns.

What areas do you deliver to?

We currently deliver to Ashford and surrounding areas in Kent, with plans to expand across the county.

We currently deliver to Ashford and surrounding areas in Kent. We are expanding our delivery zones across Kent — enter your postcode at checkout to check availability. If your area isn't covered yet, sign up to our newsletter and we'll notify you when delivery becomes available in your area.

What is the cut-off time for next-day delivery?

Order by 2pm for next-day delivery across our delivery zones in Kent.

Order by 2pm for next-day delivery. Delivery slots are selected at checkout. We deliver on weekdays and Saturdays in most zones. If you miss the cut-off, your order will be scheduled for the next available delivery day.

Can I choose the fat content of my mince?

Yes — our beef and lamb mince lets you select your preferred fat percentage, with pricing that adjusts accordingly.

Yes! Our beef and lamb mince products offer custom fat content selection. Choose from 5-30% fat, with pricing that adjusts based on the fat percentage you select. Lower fat content is priced higher as it yields more lean meat, while higher fat content is more economical and great for flavourful burgers and kebabs.

How do subscriptions work?

Set up a recurring meat box, review before each charge, and pause or cancel anytime.

Our subscription boxes are billed monthly via Stripe. You choose your box template and delivery frequency, and we'll send you a review window of 3 days before each charge so you can modify or skip a delivery. You can pause, modify, or cancel your subscription at any time — no lock-in, no penalties.

What payment methods do you accept?

We accept all major debit and credit cards via Stripe, including Visa, Mastercard, and American Express.

We accept all major debit and credit cards via Stripe, including Visa, Mastercard, and American Express. We do not store card details — all payments are processed securely by Stripe, which is PCI-DSS compliant.

Can I freeze the meat on delivery?

Yes — all our products can be frozen on the day of delivery. We recommend freezing promptly for best quality.

Yes, all our products can be frozen on the day of delivery. We recommend freezing promptly (within 30 minutes of delivery) for best quality. When ready to use, defrost thoroughly in the refrigerator and cook within 24 hours of defrosting.

Is your meat halal certified?

Yes — all products marked as halal certified are sourced from certified suppliers with verified supply chains.

All products marked as halal certified on our website are sourced from certified halal suppliers. We maintain full traceability from farm to delivery, and certification details are available on request. Our halal certification body details are listed on each product page.

How is the meat kept cold during delivery?

All deliveries are made in refrigerated packaging with ice packs to maintain the cold chain from our shop to your door.

We maintain the cold chain from our butchery to your door. All deliveries are packed in insulated boxes with ice packs, ensuring your meat stays at safe temperatures (0-5°C) throughout transit. We recommend refrigerating or freezing your products within 30 minutes of delivery.